Frequently Asked Questions
Prebiotics & XOS FAQs
What are prebiotics?
Prebiotics are non-digestible fibers that act as food for beneficial bacteria in the gut. Unlike probiotics, which are live bacteria, prebiotics support the growth of these healthy bacteria, enhancing digestive health, immune function, and overall wellness.
What types of prebiotics are there?
Common types of prebiotics include inulin, fructooligosaccharides (FOS), galactooligosaccharides (GOS), and XyloOligoSaccharides (XOS). Each type has unique properties, but all work to support a balanced gut microbiome.
What is XyloOligoSaccharides (XOS)?
XyloOligoSaccharides (XOS) is a type of prebiotic fiber derived from plant-based sources, known for its high stability and powerful effects on gut health. XOS selectively promotes the growth of beneficial bacteria in the digestive tract, supporting a balanced microbiome and improved nutrient absorption.
How does XyloOligoSaccharides (XOS) work?
XOS works by providing nourishment to beneficial bacteria in the gut, allowing them to thrive and outcompete harmful bacteria. This selective feeding helps balance the microbiome, which can lead to better digestion, reduced inflammation, enhanced immunity, and overall improved health.
Why is XOS considered a powerful prebiotic?
XOS is highly stable, meaning it remains effective through the digestive process. It’s also able to target beneficial bacteria more selectively than some other prebiotics, making it particularly effective for supporting gut health and strengthening the immune system.
Can XOS benefit my skin?
Yes! By promoting a balanced gut microbiome, XOS indirectly supports skin health. A healthy gut can reduce inflammation and improve nutrient absorption, which can lead to clearer, more radiant skin.
How is XOS used in XOS London products?
XOS is included in several of our skincare and wellness products as a way to promote internal and external health. In skincare, XOS helps support the skin’s natural barrier, while in supplements, it aids digestion, immunity, and overall wellness.
Are prebiotics and probiotics the same?
No, prebiotics and probiotics are different. Prebiotics are fibers that feed good bacteria in the gut, while probiotics are live bacteria. Together, they work synergistically to support a balanced microbiome and enhance digestive and immune health.
Can I use prebiotics in skincare?
Yes, prebiotics are beneficial in skincare! Prebiotics in skincare products help support the skin’s microbiome, strengthening its natural barrier against harmful bacteria and environmental stressors.
Product FAQs
What are the benefits of using prebiotics in skincare?
Prebiotics help maintain a healthy skin barrier by supporting beneficial bacteria, which can improve hydration, reduce sensitivity, and boost radiance. Our prebiotic products are formulated to enhance the natural balance of your skin for optimal health and resilience.
How do I use the 24K Gold Serum and Cream together?
For best results, apply the 24K Gold Serum first on clean, dry skin, then follow with the 24K Gold Cream to lock in moisture and nutrients. This combination provides maximum hydration and anti-aging benefits.
Are your products suitable for sensitive skin?
Yes, our products are formulated with gentle, high-quality ingredients suitable for most skin types, including sensitive skin. We recommend performing a patch test before using any new product to ensure compatibility.
Can I use XOS products both day and night?
Absolutely! Our serums and creams are designed for versatile day and night use to provide continuous hydration and nourishment.
What’s the difference between the Caviar Cream and the 24K Gold Cream?
The Caviar Cream focuses on skin plumping and rejuvenation, while the 24K Gold Cream is ideal for brightening and reducing fine lines. Both offer anti-aging benefits but with unique targeted effects.
Ingredient FAQs
What is Marine Collagen, and how does it benefit my skin?
Marine Collagen supports skin elasticity, firmness, and hydration, making it an ideal ingredient for anti-aging and overall skin health.
What makes 24K Gold beneficial for my skin?
24K Gold has natural anti-inflammatory and brightening properties that help boost collagen production, reduce fine lines, and promote a glowing complexion.
How do prebiotics benefit overall wellness?
Prebiotics nourish beneficial gut bacteria, supporting digestive health, immune function, and nutrient absorption, which contributes to overall wellness and skin health.
Shipping & Returns FAQs
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Shipping times vary based on location but generally take between 3-7 business days for domestic orders.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and times may vary based on destination.
What is your return policy?
We accept returns on unopened, unused products within 30 days of purchase. If you are not completely satisfied with your order, please contact our support team to initiate a return.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package’s progress.
Subscription & Discount FAQs
Do you offer discounts for first-time customers?
Yes! First-time customers can enjoy a discount on their first purchase by subscribing to our newsletter.
Can I subscribe for regular deliveries of my favourite products?
Yes, we offer subscription options for recurring deliveries. Choose your preferred frequency at checkout to never run out of your favourite products.
How can I use my discount code?
Simply enter your discount code at checkout to apply the discount to your order.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your package’s progress.